Terms and Conditions

    Please read these terms of sale carefully before placing your order. These terms and conditions apply to all goods supplied by Firecrest Motorcycle Outfitters to you.

     

    How To Order

    We accept credit card, debit card, and Paypal payment online. Our web-transactions are securely hosted by Sagepay. Credit cards are debited in UK GBP pounds sterling and payment will be taken in full at the time of ordering. Orders may be delayed by transfers of money, or credit card authorisations not being confirmed, by the respective banks. Please note that it is the customer's responsibility to contact their bank to speed up this process if the order is required urgently.

    While we strive to protect your security, Firecrest Motorcycle Outfitters Ltd cannot be held responsible for any person with access to a payment card not their own. If we suspect that a transaction is fraudulent, we reserve the right to decline the purchase for security reasons.

    All online purchases from Firecrest Motorcycle Outfitters are securely hosted and verified by Sagepay. Payment card details are checked against billing addresses by Sagepay during the authorization stage of our online transactions. If your billing address is not correct, your card may be declined. To prevent fraud, delivery to an alternative address is not always possible. If you do request an alternative delivery address, additional security checks will be carried out. Firecrest Motorcycle Outfitters reserve the right to only despatch orders to the registered payment card address, or decline a transaction for customer security reasons.

     

    Delivery Information

    Orders of £30 or more are delivered free of charge throughout the UK and Ireland.

    Firecrest Motorcycle Outfitters Ltd usually deliver Monday to Friday within 1-2 working days from receipt of order for items marked In Stock. For goods that we have to order from UK suppliers, the delivery timescale is 2-4 working days. For goods that we have to order from our European suppliers, the delivery timescale is 5-10 working days. These timescales do not preclude the goods from arriving sooner or later than these estimates. The definition of ‘working days’ here in terms of delivery is Monday to Friday, excepting bank holidays. If Firecrest Motorcycle Outfitters become aware of any availability issue from our suppliers regarding your order, we will notify you immediately.

    We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer, or the goods being returned to us due to the delivery company being unable to deliver to the customer at the supplied address, or the non-collection of goods by the customer.

    Whilst we make every effort to deliver all your goods within the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control such as loss by courier, adverse weather conditions, transport strikes or other circumstances.

    Deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles, some areas of Scotland, and The Channel Islands may take longer than for mainland areas of the UK. Please contact us by email at orders@firecrestmoto.co.uk for details. Please note that we do not deliver to PO Box addresses.

    We want you to be happy with your order. If you are unhappy with your goods for any reason, please notify us by email as soon as possible. Neither we, nor our courier partners, can accept responsibility for any subsequent loss or damage which occurs once the delivery has been left with you.

    From time to time, products may go out of stock, and if we are unable to supply a particular item, we will let you know you as soon as possible. We will not substitute any item unless we contact you and gain your agreement to the substitution. All goods are subject to availability.

    If you order multiple products, and some are awaiting stock, your in-stock items are reserved, and are shipped once the whole order becomes available. For orders over £249.99, when some items are available 14 days before the rest of the order, you will automatically receive two separate free deliveries (mainland UK only). For orders under £249.99, additional deliveries will be charged (excludes first exchange for Mainland UK). If your delivery address is outside Mainland UK, or if the total order value is below £249.99, and you need an item shipped separately, let us know (you may have to pay a shipping charge).

    We deliver to a large number of countries worldwide using experienced carriers. Our shipping costs are clearly outlined in the basket before checkout. Delivery charges to countries other than the UK and Ireland incur different carriage fees, depending on the delivery structure of our carriers, and these may be subject to change. Overseas orders may be liable to import taxes in the destination country, which the recipient shall be liable for, and not Firecrest Motorcycle Outfitters Ltd. All overseas orders will be carefully packed for safe transit.

     

    Return of Goods and Cancellation

    Bought the wrong size? Our Returns system is easy, secure and free if your order is over £30 (UK Mainland only, excluding Scottish Highlands*). You can exchange or return items bought online within 365 days of your original order, providing all items remain unworn in their original condition with original packaging. All you need to do is request a Returns Number by email, and we'll send you a returns label with handy drop-shop instructions:

     

    1. Fill in the Contact Form (opens in new window, please allow pop-ups)
    2. Write your Order Number and the items you'd like to exchange or refund in the Comments box.
    3. Click Submit and wait for your Easy Returns Label!

     

    For orders over £30, there is ONE free part Return or Size Exchange. If you return all the items in an order, or cancel an order once the goods have been delivered to you, your refund will be minus a £2.50 delivery charge. If you require subsequent Exchanges or Returns, that postage is at your own cost. Please note that all bundle items such as Free or Offer Visors must be returned unopened and unworn with the main item, or the full RRP will be charged.

     

    Full Returns Terms & Conditions:

    If returned goods are not deemed by us to be in a saleable condition on receipt, we reserve the right to reduce or cancel the refund request. If any items were purchased at a reduced price, only the price paid by the purchaser will be refunded. If any free-of-charge item was included in purchase, this free-of-charge item must also be returned unopened and unworn together with the purchase, or we reserve the right to charge up to the full RRP of this item if it is not returned in an unworn, original condition.

    When returning items to Firecrest Motorcycle Outfitters, please use the label we provide. Please note that there is ONE free part Return or Size Exchange for UK Mainland addresses. If you return all the items in an order, or cancel an order once the goods have been delivered to you, your refund will be minus a £2.50 delivery charge. If you require subsequent Exchanges or Returns, postage is at your own cost. If you choose not to avail of our label service, or you have a non UK Mainland address, your return will not be free. Please use a secure courier, or recorded postal service. We are unable to process any exchange or refund if we do not receive the item, and are not responsible for returned goods until they reach us. Upon receipt of the goods we will then exchange, or credit your original payment method as applicable for your returned goods. Refunds will be processed within 14 days of us receiving the returned product. Please note we do not pay for excess postage, or refund any additional postage costs.

    We will ship out the first size exchange replacement item to Mainland UK addresses free of shipping charge. Exchange shipping charges apply to all addresses not classed as UK Mainland by our courier network e.g. Highland & Islands, IOM, NI etc. Shipping charges will apply to additional size exchange requests. For exchange requests from EU and International addresses, shipping charges will apply, dependent on location and order value.  For orders cancelled or returned in full for refund once shipped to EU countries, you will be refunded minus a charge of £15 for initial delivery.

    In very rare cases, the item on your invoice may be different to the item you receive. If this happens, please contact us immediately.

    For helmet returns and special orders, please note that all goods that have been custom made, altered in any way, or specially ordered are not refundable or available for exchange. Firecrest Motorcycle Outfitters reserve the right to refuse any helmet refund or exchange where the helmet appears to have been worn outside, or used in any way, for reasons of safety. Helmets with signs of use including (but not limited to) being worn outside on a motorcycle, or damage will not be accepted for refund or exchange, and will be returned to you. Items classed as underwear or base layer products cannot be returned for reasons of hygiene.

    On very rare occasions of a manufacturer fault, please return the goods to us within 14 days of receipt. We will be happy to process an exchange (where possible) or refund. Items may need to be returned to the supplier or manufacturer for inspection, testing, and/or repair. Any items sent for warranty must be in a clean condition.

    We are only able to accept returned gifts or arrange refunds where this is accompanied by the original order receipt from Firecrest Motorcycle Outfitters Ltd. If any items were purchased at a reduced price, only the price paid by the purchaser will be refunded. If any free-of-charge item was included in purchase, this free-of-charge item must also be returned unopened and unworn, with the purchase.

    If you decide to return an item or items sold with a free gift, you must also return that free gift. All returned items must be in good condition, unworn and with their original packaging intact. Firecrest Motorcycle Outfitters reserves the right to charge you the full retail price for the free gift item if these conditions are not met.

    It may take up to 10 working days, or 14 days in total, to process a return after we receive your returned goods. Refunds may take a few working days to clear, due to security verification checks and processing at your bank. When your return has been processed for an exchange or replacement and the item is out of stock, we will inform you by email.

    If you are returning goods purchased from Firecrest Motorcycle Outfitters, whether from the UK or overseas, please request a Returns Number by emailing orders@firecrestmoto.co.uk quoting your Order Number. Please note we only accept returns with a valid Returns Number.

    Returns labels will be issued at our discretion and may be from a selection of couriers. Free Returns are provided on a drop-shop basis, not collection.

    * Non-UK Mainland including Channel Islands, Northern Ireland, IOM, IOW etc, and Scottish Highlands & Islands, do not apply to free returns, please use a service such as Royal Mail Signed For or Tracked. Scottish Highlands & Islands postcodes: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

     

     

    Discount Codes and Vouchers

    Discount vouchers or discount codes cannot be applied retrospectively to any order. Cannot be used in conjunction with any other offers, discounts, or with Reward Points. Separate terms may apply. Bundle items such as visors or intercom offers do not apply. Giftcards may not be purchased using any discount voucher or code, whether that code is issued by Firecrest Motorcycle Outfitters Ltd or via any third party. Any order for giftcards using a discount code will be cancelled.

     

    Other services and special offers

    From time to time, Firecrest Motorcycle Outfitters may offer other services, special offers, discounts, vouchers, promotions etc. together with services not specifically referred to in these terms and conditions. Such matters shall be subject, in addition to these terms and conditions, to specific terms and conditions relating to such matters which we reserve the right to change or amend as necessary. By taking the service or special offers, discounts, promotions you agree to be bound by any such additional terms and conditions.

     

    Price Match Promise

    We promise to keep our prices as low as possible and provide you with the best value service. That’s why if you find the same item cheaper elsewhere, from any UK or European based company, we will match it!

    In order to qualify for a price match, the product must be the same product, listed as in stock, of current season, and from a company which offers the same warranty and/or service as we do at Firecrest Motorcycle Outfitters.

    Prices to be matched must include all applicable delivery charges, and be the most current price. One price-match per customer.

    To facilitate the price match guarantee, please send us an email to orders@firecrestmoto.co.uk and tell us:

    1. Where and when you saw the product cheaper
    2. Include a screenshot or forward an email with date
    3. Include the advertised price plus any shipping cost

    We reserve the right to change our prices. Prices displayed on our website supercede any older prices if different. Price matches are a stand-alone offer, and cannot be used in conjunction with any other discounts, vouchers, codes, or Reward Points. Price match orders that attempt to use Reward Points, discounts, vouchers or codes in addition to the agreed Price Match offer will be automatically cancelled.

    VAT Note for Overseas Customers: All products sold within the UK are subject to VAT (Value Added Tax). This is currently 20% for all items except motorcycle helmets and children’s clothing, which are 0% rated. UK VAT rates apply to customers within the UK and the EU. Products shipped to overseas customers located outside the EU are VAT free.

     

    Description and Prices

    Due to the huge quantity of brands, styles, sizes and colours that are available, we do not keep all of the items on our website in stock at all times. Please see product details for despatch and delivery estimates. If you plan to travel to our Glasgow store to see a specific item, please contact us before to your visit with any enquiries.

    Descriptions and prices are clearly set out on our website. Where any manufacturers’ names or numbers are mentioned, they are for reference purposes only and do not necessarily indicate the source of manufacture, nor any connection with the manufacturer.

    Although we have been as careful as possible to portray items accurately, there may on occasion be variance e.g. in colour of the actual goods. Please bear in mind that manufacturers can size differently. We strongly recommend customers to consult our Size Guides available on this website for more detailed information.

    We reserve the right to change our prices. Please note that prices displayed on our website supercede any older price. If we have under-priced an item by mistake, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned. At this stage we will ask you to agree to the correct price as stated by us, in which case we will proceed with your order. In the unlikely event that an item has been over charged, a refund of the difference between the overcharge price and actual price will be given.

    VAT Note for Overseas Customers: All products sold within the UK are subject to VAT (Value Added Tax). This is currently 20% for all items except motorcycle helmets and children’s clothing, which are 0% rated. UK VAT rates apply to customers within the UK and the EU. Products shipped to overseas customers located outside the EU are VAT free.

     

    Transaction Security and Confidentiality

    We take the online security, and confidentiality of our customers very seriously. That’s why we only use the most secure payment methods, and our website is PCI compliant.

    If you register on our website, or order from us, you agree to us collecting information about you necessary for us to provide our services. Please note that in certain cases we may carry out additional transaction checks on customers, for reasons of customer security.

    If you purchase goods from Firecrest Motorcycle Outfitters Ltd you agree that we may, but are not obligated to, contact third party organisations to verify the information you have provided to us. Such verification may consist of, but is not limited to, checking your name and address or ensuring any credit card is registered to the person using it.

    While we strive to protect your security, Firecrest Motorcycle Outfitters Ltd cannot be held responsible for any person with access to a payment card not their own, using that card to purchase. If we suspect that a transaction is fraudulent, we reserve the right to decline that transaction for security reasons. We may refer any information which appears to be fraudulent or unlawful to relevant third parties such as the police, or with other enforcement authorities, banks, credit card companies etc. as may be appropriate.

    If you report a credit card transaction from Firecrest Motorcycle Outfitters as ‘unauthorised’ after you have placed an order with us that has been delivered to you, and the goods accepted by you, we will consider this as theft. If you consider that there is a problem with your order, please contact us by email to orders@firecrestmoto.co.uk to resolve the issue. Cancelling the transaction with your credit card company without first notifying us in writing will be considered theft or fraud, and your details will be passed to the relevant authorities for further investigation.

    If you request a card chargeback, and we have proof that the goods were delivered to you, Firecrest Motorcycle Outfitters reserve the right to re-charge the credit card you used to make the payment for the full amount, plus an additional administration fee, or issue a claim via the appropriate legal service which may affect your credit rating. If you request a chargeback after a refund has been issued, you will be liable for an administration fee dependant on your order amount, in addition to any charges made to us. Credit card protection regulations ensure your account is automatically credited when a chargeback is issued. If a refund has already been made by us, and you instigate a second chargeback, we will consider this as theft or fraud, and appropriate legal action may be taken against you.

     

    Data Security and Privacy

    Firecrest Motorcycle Outfitters respects your privacy and seeks to protect your personal data. The following information describes how we gather and use data, and how we strive to keep your data secure. The information that Firecrest Motorcycle Outfitters Ltd holds on you and how it is used depends on your relationship with Firecrest Motorcycle Outfitters Ltd, therefore some of the sections below may not be relevant to you.

    If you have a registered account with Firecrest Motorcycle Outfitters Ltd, we gather various information about your use of our services, such as generic types of data accessed, times and volume of use of the services and traffic data from the use of our website. You can of course browse our website and even shop with us without registering an account. If you have registered an account with us, or have ordered an item from our store, we may contact you to obtain feedback, or notify you of any promotions, or events that may be of interest to you. You can ask us at any time not to contact you by way of direct marketing. You can do this by emailing info@firecrestmoto.co.uk using ‘Stop Marketing Request’ as the subject line.

    Upon request we provide our Customers with access to their information, including proprietary information that we maintain about them (but not that pertaining to other users, unless required to do so by law, or by law enforcement agencies) including unique identifier information e.g. customer number or password and contact information e.g. name, address, phone number. Customers can access or update this information by e-mailing us.

    Firecrest Motorcycle Outfitters use web remarketing to advertise products that may be of interest to our existing and potential customers, based on their visit to the Site, or products they have previously viewed on the Site. Remarketing utilises non-personal computer based cookie and locational data to target audiences that may be interested in advertisements for our products. This process does not identify customers on an individual basis. Remarketing adverts are based on previous Site interaction and viewing patterns.

    Third parties, such as Google, may show our advertisements on the internet, and on a variety of sites therein. Firecrest Motorcycle Outfitters is not liable for, or associated with, any site on which our ad partners, such as Google, may choose to show our ads. We will not be held responsible for, nor are we related to in any way, any content including (but not limited to) images or text within these websites or any links to be found therein.

    To facilitate our advertising, third party vendors such as Google use cookies to serve advertisements to users, based on past visits to our website. Cookies are pieces of software which are sent to your computer or other device from websites you have visited. Cookies enable us to collect information about how our website is being used, to manage our pages more efficiently, and to tailor advertisements to potential and past customers. You can turn off the ability to receive cookies by adjusting the browser on your computer, or you can opt of using Google’s cookies by visiting Google’s Ads Settings, which can be reached at http://www.google.com/settings/ads. If you do choose to opt out of receiving cookies, you should note that this may affect or restrict the quality of web service and page data you receive. We are not liable for the maintenance or content of any third party site or webpage, such as those provided by Google.

     

    Intellectual Property Rights

    Firecrest Motorcycle Outfitters Ltd is the holder of selected UK Registered Trademarks which should not be breached. The content of the Firecrest Motorcycle Outfitters site is likewise protected by text and image copyright, trade marks, and database right. You may retrieve and display the content of the Site on a computer screen, or print a copy of such content for your own personal use, provided you keep intact all and any copyright and proprietary notices.

    You may not reproduce, modify, copy, distribute, or use for commercial purposes any of the materials or content on the Site without our express written permission for this use. Use of images may incur administration and copyright fees, illegal use of images and or text from the Firecrest Motorcycle Outfitters website will result in our contacting the appropriate authorities and may result in prosecution.

     

    Website Usage Terms and Conditions

    These Terms and Conditions govern your use of the Firecrest Motorcycle Outfitters Ltd website, referred to herein also as ‘the Site’ and includes, but is not limited to any features, pages, images, text and listings within. Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for, or use, the Site.

    The Site is provided to you for your personal use subject to these Terms and Conditions. By using the Site you agree to be bound by these Terms and Conditions and the various Firecrest Motorcycle Outfitters policies.

    We may update our Terms and Conditions from time to time for legal or regulatory reasons, or to allow the proper operation of the Site. If you do not wish to accept any new Terms and Conditions as amended by Firecrest Motorcycle Outfitters Ltd, you should not continue to use the Site. If you continue to use the Site after the any change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms and Conditions.

    We do not guarantee that this website will be compatible with all hardware and software that may be used by visitors to our site. In no event shall Firecrest Motorcycle Outfitters be liable for any incidental or consequential damages, or for interrupted communications, lost data, loss of profits, error, bugs, or viruses of any sort which may affect your computer equipment, software, data or other property as a result of you accessing, using or browsing our website, or you downloading any of the materials, data, text or images contained therein.

    While we try to ensure that all material included on the Site is correct, reputable, up to date, and of high quality, Firecrest Motorcycle Outfitters Ltd does not issue any guarantees in relation to that content. If we are informed of any inaccuracies in the material on the Site, we will attempt to examine and correct any inaccuracy as soon as possible.

    The Site may include links to other third party websites, such as our brands, or material which is beyond our control. Firecrest Motorcycle Outfitters is not responsible for content on any such third party website.

    To purchase products with a payment card on the Site, you must be 18 years of age or older. You must ensure that the details provided by you on payment or registration or at all times are correct and complete. We are not responsible for any fraudulent purchase by persons with access to a credit card accompanied by correct data. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively. We may suspend or cancel your registration immediately at our discretion, if you breach any of your obligations under these Terms and Conditions, or otherwise abuse the use of the Site. You can cancel your registration at any time. The suspension or cancellation of your registration and your right to use the Company Site shall not affect your statutory rights or liabilities, nor the rights and liabilities of Firecrest Motorcycle Outfitters Ltd.

    When you register to use the Site you may create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us immediately. If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password, or we may suspend your account or order for your online safety.

    Firecrest Motorcycle Outfitters do not guarantee that the services within the Site will meet your requirements, and we cannot guarantee that the Site will be completely fault-free. From time to time, the Site may be taken offline for the purpose of updating its information, security, or other maintenance.

    These Terms and Conditions will be subject to the laws of the United Kingdom and Scotland in particular. Firecrest Motorcycle Outfitters Ltd is registered under the Companies Act 2006 in Scotland. We will try to resolve any issues quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to escalate to court proceedings, you must do so within the United Kingdom, under Scottish Law.

    We make no promise that material on the Site is appropriate or available for use in locations outside the United Kingdom to International users. Accessing the Site from territories where its contents are illegal or otherwise unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, or within the United Kingdom for purposes unknown by us, you do so at your own risk, and are responsible for compliance with any local laws. We will not be held liable in any way for your actions or any consequence.

    If you order multiple products, and some are awaiting stock, your in-stock items are reserved, and are shipped once the whole order becomes available. For orders over £249.99, when some items are available 14 days before the rest of the order, you will automatically receive two separate free deliveries (mainland UK only). For orders under £249.99, additional deliveries will be charged (excludes first exchange for Mainland UK). If your delivery address is outside Mainland UK, or if the total order value is below £249.99, and you need an item shipped separately, let us know (you may have to pay a shipping charge).