Delivery Information

     

    Orders of £30 or more are delivered free of charge throughout the UK and Ireland. Deliveries to other EU countries are free of charge on orders over £150.

    Firecrest Motorcycle Outfitters Ltd usually deliver Monday to Friday within 1-2 working days from receipt of order for items labeled as In Stock. For goods that we have to order from UK suppliers, the delivery timescale is 2-4 working days. For goods that we have to order from our European suppliers, the delivery timescale is 5-10 working days. These timescales do not preclude the goods from arriving sooner or later than these estimates. The definition of ‘working days’ here in terms of delivery is Monday to Friday, excepting bank holidays. If Firecrest Motorcycle Outfitters become aware of any availability issue from our suppliers regarding your order, we will notify you immediately.

    We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer, or the goods being returned to us due to the delivery company being unable to deliver to the customer at the supplied address, or the non-collection of goods by the customer.

    Whilst we make every effort to deliver all your goods within the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control such as loss by courier, adverse weather conditions, transport strikes or other circumstances.

    Deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles, some areas of Scotland, and The Channel Islands may take longer than for mainland areas of the UK. Please note that we do not deliver to PO Box addresses.

    We want you to be happy with your order. If you are unhappy with your goods for any reason, please notify us by email as soon as possible. Neither we, nor our courier partners, can accept responsibility for any subsequent loss or damage which occurs once the delivery has been left with you.

    From time to time, products may go out of stock, and if we are unable to supply a particular item, we will let you know you as soon as possible. We will not substitute any item unless we contact you and gain your agreement to the substitution. All goods are subject to availability.

    If you order multiple products, and some are awaiting stock, your in-stock items are reserved, and are shipped once the whole order becomes available. For orders over £249.99, when some items are available 14 days before the rest of the order, you will automatically receive two separate free deliveries (mainland UK only). For orders under £249.99, additional deliveries will be charged (excludes first exchange for Mainland UK). If your delivery address is outside Mainland UK, or if the total order value is below £249.99, and you need an item shipped separately, let us know (you may have to pay a shipping charge).

    We deliver to a large number of countries worldwide using experienced carriers. Our shipping costs are clearly outlined in the basket before checkout. Delivery charges to countries other than the UK and Ireland incur different carriage fees, depending on the delivery structure of our carriers, and these may be subject to change. Overseas orders may be liable to import taxes in the destination country, which the recipient shall be liable for, and not Firecrest Motorcycle Outfitters Ltd. All overseas orders will be carefully packed for safe transit.

    Contact us by email at orders@firecrestmoto.co.ukwith any further queries.