Bought the wrong size? Our Returns system is easy, secure and completely free if your order is over £30 (UK Mainland only, excluding Scottish Highlands*). You can exchange or return items bought online within 60 days of your original order, providing all items remain unworn in their original condition with original packaging. For orders over £30, there is ONE free Return or Size Exchange. If you require subsequent Exchanges or Returns, postage is at your own cost. All you need to do is request a Returns Number by email, and we'll send you a returns label with handy drop-shop instructions:
- Fill in the Contact Form (opens in new window, please allow pop-ups)
- Write your Order Number and the items you'd like to exchange or refund in the Comments box.
- Click Submit and wait for your Easy Returns Label!
If returned goods are not deemed by us to be in a saleable condition on receipt, we reserve the right to reduce or cancel the refund request. If any items were purchased at a reduced price, only the price paid by the purchaser will be refunded. If any free-of-charge item was included in purchase, this free-of-charge item must also be returned unopened and unworn together with the purchase, or we reserve the right to charge up to the full RRP of this item if it is not returned in an unworn, original condition.
Please note that there is ONE free Return or Size Exchange to UK Mainland addresses. If you require subsequent Exchanges or Returns, postage is at your own cost. When returning items to Firecrest Motorcycle Outfitters, please use the label we provide. If you choose not to avail of our label service, or you have a non UK Mainland address, your return will not be free. Please use a secure courier, or recorded postal service. We are unable to process any exchange or refund if we do not receive the item, and are not responsible for returned goods until they reach us. Upon receipt of the goods we will then exchange, or credit your original payment method as applicable for your returned goods. Refunds will be processed within 14 days of us receiving the returned product. Please note we do not pay for excess postage, or refund any additional postage costs.
We will ship out the first size exchange replacement item to Mainland UK addresses free of shipping charge. Exchange shipping charges apply to all addresses not classed as UK Mainland by our courier network e.g. Highland & Islands, IOM, NI etc. Shipping charges will apply to additional size exchange requests. For exchange requests from EU and International addresses, shipping charges will apply, dependent on location and order value.
In very rare cases, the item on your invoice may be different to the item you receive. If this happens, please contact us immediately.
For helmet returns and special orders, please note that all goods that have been custom made, altered in any way, or specially ordered are not refundable or available for exchange. Firecrest Motorcycle Outfitters reserve the right to refuse any helmet refund or exchange where the helmet appears to have been worn outside, or used in any way, for reasons of safety. Helmets with signs of use including (but not limited to) being worn outside on a motorcycle, or damage will not be accepted for refund or exchange, and will be returned to you. Items classed as underwear or base layer products cannot be returned for reasons of hygiene.
On very rare occasions of a manufacturer fault, please return the goods to us within 14 days of receipt. We will be happy to process an exchange (where possible) or refund. Items may need to be returned to the supplier or manufacturer for inspection, testing, and/or repair. Any items sent for warranty must be in a clean condition..
We are only able to accept returned gifts or arrange refunds where this is accompanied by the original order receipt from Firecrest Motorcycle Outfitters Ltd. If any items were purchased at a reduced price, only the price paid by the purchaser will be refunded. If any free-of-charge item was included in purchase, this free-of-charge item must also be returned unopened and unworn, with the purchase.
If you decide to return an item or items sold with a free gift, you must also return that free gift. All returned items must be in good condition, unworn and with their original packaging intact. Firecrest Motorcycle Outfitters reserves the right to charge you the full retail price for the free gift item if these conditions are not met.
It may take up to 10 working days, or 14 days in total, to process a return after we receive your returned goods. Refunds may take a few working days to clear, due to security verification checks and processing at your bank. When your return has been processed for an exchange or replacement and the item is out of stock, we will inform you by email.
If you are returning goods purchased from Firecrest Motorcycle Outfitters, whether from the UK or overseas, please request a Returns Number by emailing firstname.lastname@example.org quoting your Order Number. Please note we only accept returns with a valid Returns Number.
Returns labels will be issued at our discretion and may be from a selection of couriers. Free Returns are provided on a drop-shop basis, not collection.
* Non-UK Mainland including Channel Islands, Northern Ireland, IOM, IOW etc, and Scottish Highlands & Islands, do not apply to free returns, please use a service such as Royal Mail Signed For or Tracked. Scottish Highlands & Islands postcodes: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.